Frequently Asked Questions
How can I place an order?
Simply add your chosen items to the cart and proceed to checkout. You'll receive a confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept major credit and debit cards, and other secure payment options available at checkout. All transactions are encrypted and processed securely.
Can I modify or cancel my order?
Yes, you can request a modification or cancellation within 24 hours of placing your order by contacting info@lifypet.com. After this period, your order may already be in processing or dispatched.
How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days across the UK.
Do you ship outside the United Kingdom?
Currently, we ship only within the UK.
How can I track my order?
Once your order is dispatched, you'll receive an email with your tracking number and a link to follow your parcel.
My order says "delivered" but I haven't received it. What should I do?
Check with neighbours or family members, and verify your address. If it's still missing, contact info@lifypet.com with your order number, and we'll help investigate.
What is your return policy?
You can return most unused items within 14 days of receiving them. For full details, please see our Refund Policy.
How do I start a return?
Contact us at info@lifypet.com with your order number and reason for return. We'll provide instructions and a return address.
Are returns free?
If you're returning an item because it's faulty, damaged, or incorrect, we'll cover the return cost. If you've changed your mind, you'll be responsible for the return shipping.
When will I receive my refund?
Refunds are processed within 14 business days after we receive your returned parcel.
Are your products covered by a warranty?
All products are tested for quality and performance. If you receive a faulty item, please contact us immediately: we'll repair, replace, or refund it in line with our policy.
Do you test your products before shipping?
Yes, all products are inspected for quality and safety before dispatch.
Are the products suitable for all pets?
Our items are designed for domestic cats and dogs. Please check individual product descriptions for specifications and suitability.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to view your order history and track deliveries easily.
How can I contact your team?
You can reach us from Monday to Friday (9am-5pm GMT):
Email: info@lifypet.com
Phone: +447400754975
Address: 128 City Road, London, United Kingdom
We aim to respond within 24 hours on business days.